FAQ

Questions, answered.

What is Flora Tea?

Flora Tea is a hand-tied bundle of first-pick green tea tips wrapped around dried edible flowers — a Flora Tea heart. When boiling water meets the heart, the leaves unfurl and the flowers inside open up, turning the glass into a small living bloom.

What temperature should the water be?

100°C — straight from the kettle. The boiling water is what wakes the heart and lets the flowers rise.

What water should I use?

Filtered water only — for the full Flora Tea experience. Hard or chlorinated tap water dulls the aroma and clouds the cup; filtered water lets the flowers and tea show their full character.

What glass should I use?

We recommend our Signature Crystal Glass — specially designed for the full Flora Tea experience. Any clear, heat-safe glass or teapot will work, but our glass is balanced for the bloom.

Are the flowers real?

Yes. Every Flora Tea heart contains real, food-grade dried flowers — jasmine, lily, marigold, rose, lavender, osmanthus, globe amaranth, carnation or coconut fibre depending on the blend. We don't use artificial colours or flavours.

Are Flora Tea hearts gluten-free / vegan?

Yes — all hearts are naturally gluten-free, vegan, and contain no allergens.

How much caffeine does Flora Tea contain?

Around 25 mg per glass — roughly a third of a coffee. Low enough that most people enjoy it in the evening without sleep disruption.

Where do you ship?

United Kingdom in 3–5 business days (Express 1–2 business days). Globally — time scales dependent on location. For destinations outside the UK, please email [email protected].

How does the £30 monthly subscription work?

The Full Bloom — every Flora Tea heart in the collection — delivered each month for £30. Cancel any time from your account dashboard. Subscriptions renew automatically.

Can I get wholesale pricing?

Yes — verified businesses gain access to exclusive rates. Please apply via our wholesale page.

What's your return policy?

Coming soon — we're finalising this with the founders. In the meantime, if anything's wrong with your order email [email protected] and we'll sort it.